Terms & Conditions
VIP Luggage Delivery program is provided by Home Serv Delivery, LLC.
PLEASE READ THESE TERMS & CONDITIONS BEFORE USING THIS WEBSITE. THESE TERMS & CONDITIONS GOVERN YOUR ACCESS TO AND USE OF THE WEBSITE. THE WEBSITE IS AVAILABLE FOR YOUR USE ONLY ON THE CONDITION THAT YOU AGREE TO THE TERMS & CONDITIONS SET FORTH BELOW. IF YOU DO NOT AGREE TO ALL OF THE TERMS & CONDITIONS, DO NOT ACCESS OR USE THE WEBSITE. BY ACCESSING OR USING THE WEBSITE, YOU, YOUR SPOUSE AND/OR DEPENDENTS, OR THE ENTITY YOU ARE AUTHORIZED TO REPRESENT (COLLECTIVELY “YOU” OR “YOUR”) SIGNIFY YOUR AGREEMENT TO BE BOUND BY THE TERMS & CONDITIONS.
Permissible Use
This website is provided by Home Serv Delivery, LLC and is available only to legal entities and persons over the age of legal majority who can form a legally binding agreement under applicable law. If you do not qualify, you are not permitted to use this website. Use of this website is limited to current and potential VIP Luggage Delivery customers and partners and is to be used for the sole purpose of interacting with Home Serv Delivery, LLC in connection with its VIP Luggage Delivery program. This website is made available for your personal use and you are not authorized to make the information on this website publicly available on any other website or otherwise reproduce, distribute, copy, store use or sell the information for commercial gain without the express written consent of Home Serv Delivery, LLC.
In addition to the other restrictions contained within these Terms and Conditions, you agree that:
•You shall not disguise the origin of information transmitted through this website;
•You will not place false or misleading information on this website;
•You will not use or access any service, information, application or software available via the website in a manner not expressly permitted by Home Serv Delivery, LLC;
•You will not input or upload to the website any information which contains viruses, Trojan horses, worms, time bombs or other computer programming routines that are intended to damage, interfere with, intercept or expropriate any system or information, the website or its content or that infringes on the intellectual property rights of another;
•You may not use or access the website in any way that, in Home Serv Delivery’s judgment, adversely affects the performance or functioning of the website or interferes with the ability of authorized parties to access the website;
•You may not frame or utilize framing techniques to enclose any portion or aspect of the content of this website or any information accessed through this website, without the express written consent of Home Serv Delivery, LLC.
Your use of this website may be discontinued, terminated or suspended at any time by Home Serv Delivery, LLC if you use this website in violation of these Terms and Conditions or applicable law.
Changes to Terms and Conditions
Home Serv Delivery, LLC may revise and update these Terms and Conditions at any time. Your continued use of this website after any changes to these Terms and Conditions will mean you accept those changes. Any aspect of the website may be changed, supplemented, deleted or updated without notice at the sole discretion of Home Serv Delivery, LLC.
Ownership
VIPLuggageDelivery.com and its content are the sole property of Home Serv Delivery, LLC, its affiliates or third parties. The content of this website is protected by United States copyright, trademark and other laws and may not be copied or imitated in whole or in part. All custom graphics, icons, and other items that appear on the website are trademarks, service marks, or trade dress of Home Serv Delivery, LLC, its affiliates or other entities that have Home Serv Delivery’s right and license to use such marks and may not be used or interfered with in any manner without the express written consent of Home Serv Delivery, LLC. Home Serv Delivery, LLC does not convey to anyone, through allowing access to this website, any express or implied rights in any intellectual property appearing on this website or which may otherwise be made available by Home Serv Delivery, LLC.
Links
Outbound Links. The website may contain links to third-party websites and resources. Neither these sites nor the companies to which they belong are controlled by Home Serv Delivery, LLC and Home Serv Delivery, LLC makes no representations concerning the information provided or made available on such sites nor the quality or acceptability of the procedures or services offered by any person or business referenced in any such sites. If you decide to access any linked site, you do so at your own risk.
Inbound Links. Linking to any page of this website other than a plain text link to VIPLuggageDelivery.com without the express written permission of Home Serv Delivery, LLC is strictly prohibited.
Order Requirements
Orders for VIP Luggage Delivery must be placed at least twenty-four (24) hours in advance of your scheduled arrival time. Home Serv Delivery, LLC will only handle your luggage on US Domestic flights. We are able to deliver to residential, hotel, convention center, airport or business locations. In order to complete a delivery you must provide us with a valid street address identifying the location where the delivery will be made. We are unable to deliver luggage to post office boxes.
Rates
Standard delivery charges are $49.95 for deliveries including 8 bags and up to forty (40) miles from the applicable airport. Deliveries to locations which are more than forty (40) miles from the applicable airport will be charged an additional mileage charge, which is $10.00 per additional ten (10) miles. We are unable to make deliveries to locations which are greater than one hundred (100) miles from the applicable airport. Delivery on one of the following holidays, Thanksgiving, and Christmas Day, will be charged at twice the rates outlined above. Rates will be stated in your order for services at the time you place your order. Actual final charges may differ from quoted prices if you make any changes after placing the order or if any information in the order is not accurate.
Luggage Tags
Home Serv Delivery, LLC will send you a minimum of 2 reusable VIP Luggage Delivery tags, or one tag per bag (for orders that include up to 8 items), at the time you place your first order. Please contact us at 1-877-847-0045 to obtain a replacement of lost or damaged VIP Luggage Delivery tags or if you need additional tags. A charge of $7.50 may be assessed for replacement tags.
Luggage Requirements
You must comply with all airline and Federal Aviation Administration rules and regulations applicable to your luggage and its contents. Each piece of luggage must contain a VIP Luggage Delivery tag to allow our driver to easily identify your luggage and deliver it to you. Your client information must be displayed within the VIP Luggage Delivery tag and the tag must be visible on the outside of your luggage. Failure to comply with applicable FAA and airline rules and regulations, failure to attach the VIP luggage tag or properly display your client information may cause a delay of service, damage to or a complete loss or your luggage and may void any warranties expressly provided. Home Serv Delivery, LLC reserves the right to refuse to accept any luggage when Home Serv Delivery, LLC, in its sole discretion, determines that the luggage is unsafe or economically or operationally impracticable to deliver. Home Serv Delivery, LLC will only make deliveries of luggage which meet the requirements of your airline’s standard and excess luggage policy.
Order Updates
Changes to your order must be made on this website at least twenty-four (24) hours in advance of your scheduled departure time. If you need to make changes to your order within twenty-four (24) hours of your scheduled departure, please contact Home Serv Delivery, LLC at 1-877-847-0045. You must call Home Serv Delivery, LLC as soon as possible if you miss your flight, your flight is delayed, cancelled or diverted, you have a greater or fewer number of bags than stated in your original order, or you discover errors in the information included on your order. Failure to contact us to alert us to these important changes may result in delays in service or cancellation penalties or additional charges being assessed.
Cancellation
You may cancel any order without penalty so long as you complete the cancellation no later than 24 hours prior to your scheduled flight arrival time. If an order is cancelled less than 24 hours in advance of your scheduled flight arrival time, a cancellation penalty of $15.00 will be charged. To cancel a VIP Luggage Delivery order, please contact Home Serv Delivery, LLC at 1-877-847-0045. Cancellations cannot be guaranteed within 24 hours of your scheduled flight arrival time and you may be responsible for the full cost of the order if we are unable to complete the cancellation prior to dispatch of the local driver.
Signature
A signature will not be required in order for your luggage delivery to be completed unless you direct us to obtain a signature. If you direct us not to obtain a signature, you agree that you will not hold Home Serv Delivery, LLC responsible for any loss or damage to your luggage which occurs after the delivery was completed. If you check the signature required box, you or an authorized adult must sign a delivery receipt acknowledging acceptance of your luggage at the delivery location. For deliveries to hotels or motels, this signature requirement will be complied with so long as a signature of the concierge or desk personnel is obtained.
Items Excluded from Handling
Do not place any of the following items within your luggage. Home Serv Delivery, LLC does not accept responsibility for any of the following items:
•Valuables including but not limited to jewelry, china, precious or semi-precious stones, gold, silver, platinum, or other precious metals or alloys;
•Paintings, statuary, and other objects of art;
•Documents, bills, bullion (coined or uncoined), currency, money, deeds, notes, securities, or evidences of debt, furs, fur clothing, fur-trimmed clothing;
•Perishable goods with less than a 72-hour transit shelf life;
•Restricted or hazardous material;
•Animals or insects;
•Contraband or property in the course of illegal transportation or trade;
•Shipments of uncremated human remains, including, but not limited to, limbs, organs, blood, blood platelets, stem cells, or tissue;
•Explosives, firearms, flammables, tear gas, mace, pepper spray;
•Fragile, breakable, or temperature sensitive items;
•Electronic or photographic equipment; and
•Musical instruments.
Insurance and Limits of Liability
HOME SERV DELIVERY, LLC MAKES NO REPRESENTATIONS ABOUT THE RESULTS TO BE OBTAINED FROM USE OF THIS WEBSITE, THE SERVICES OFFERED OR THE CONTENT AND YOUR USE IS AT YOUR OWN RISK. PLUS SERVICES COMPANY WILL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE TO YOU OR ANY OTHER PERSON OR ENTITY CLAIMING THROUGH YOU FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, INCIDENTAL OR OTHER DAMAGES UNDER ANY THEORY OF LAW FOR ANY ERRORS OR NEGLIGENCE BY HOME SERV DELIVERY, LLC OR ERRORS IN OR THE LACK OF OR INABILITY TO USE THE VIP LUGGAGE PROGRAM OR VIPLUGGAGEDELIVERY.COM AND ITS CONTENT, EVEN IF YOU HAVE ADVISED HOME SERV DELIVERY, LLC OF THE POSSIBILITY OF SUCH DAMAGES. EXCEPT AS EXPRESSLY STATED BELOW, THE MAXIMUM AMOUNT YOU ARE ENTITLED TO RECOVER IS THE AMOUNT PAID TO HOME SERV DELIVERY, LLC FOR ITS SERVICES. TO THE EXTENT PERMITTED BY LAW, THE REMEDIES STATED FOR YOU IN THESE TERMS AND CONDITIONS ARE EXCLUSIVE AND ARE LIMITED TO THOSE EXPRESSLY PROVIDED FOR IN THESE TERMS AND CONDITIONS.
HOME SERV DELIVERY’S LIABILITY, IF ANY, FOR LOSS, DAMAGE TO, OR DELAY IN THE DELIVERY OF LUGGAGE OR ITS CONTENTS IS LIMITED TO THE PROVEN AMOUNT OF DAMAGE OR LOSS, BUT IN NO EVENT SHALL PRIORITY SOLUTIONS’ LIABILITY EXCEED $500 PER BAG OR $1,000 PER PASSENGER. COMPENSATION WILL BE PAID ONLY FOR LOSS OF OR PHYSICAL DAMAGE TO LUGGAGE AT ACTUAL CASH VALUE AND NOT REPLACEMENT COST. PRIORITY SOLUTIONS SHALL NOT BE LIABLE FOR ANY CONCEALED LOSS OR DAMAGE. PRIORITY SOLUTIONS IS NOT RESPONSIBLE FOR LOSSES OR DELAYS RESULTING FROM EVENTS BEYOND ITS CONTROL INCLUDING, BUT NOT LIMITED TO, THE FOLLOWING: AIRLINE AND TRANSPORTATION DELAYS; ACTION OR INACTION OF AN AIRLINE WHICH CAUSES YOUR LUGGAGE TO BECOME SEPARATED FROM YOU, LOST OR DAMAGED; YOUR UNAVAILABILITY AT TIME OF DELIVERY OR THE FAILURE OR REFUSAL OF A PERSON TO ACCEPT DELIVERY OF THE LUGGAGE; ACTS OF GOD; ACTS OF PUBLIC AUTHORITIES ACTING WITH ACTUAL OR APPARENT AUTHORITY; ACTS OR OMISSIONS OF CUSTOMS OR SIMILAR AUTHORITIES; CRIMINAL ACTS OF THIRD PARTIES; THE APPLICATION OF SECURITY REGULATIONS IMPOSED BY ANY GOVERNMENT; WORK STOPPAGES OR OTHER LABOR DISPUTES; WAR, MILITARY ACTIONS OR POLICE ACTIONS; ACTS OF TERRORISM; CIVIL COMMOTIONS; OR DISRUPTIONS IN AIR OR GROUND TRANSPORTATION NETWORKS, SUCH AS WEATHER PHENOMENA AND NATURAL DISASTERS.
Claims for Lost, Damaged or Delayed Luggage
If we attempt to retrieve your luggage from the airline you were traveling on and it does not appear at the baggage carousel assigned to your flight or it arrives damaged, we will file a claim with the airline on your behalf. Your airline will be responsible for returning this separated luggage to you and/or for compensating you for any damage in accordance with the airline’s rules regarding delayed, lost or damaged luggage.
If your luggage arrived at the airline baggage carousel as expected, but is not delivered by Home Serv Delivery, LLC delivery agent within the expected delivery time or if it arrives damaged, and you believe that Home Serv Delivery, LLC is responsible, you must file a claim with Home Serv Delivery, LLC as soon as possible after discovering any loss, damage or delay. At a minimum, you must provide preliminary notification of a possible claim to Home Serv Delivery, LLC no later than twelve (12) hours after your flight arrival time or Home Serv Delivery, LLC will have no responsibility for any delay, loss or damage. To be considered for payment, any and all claims must be submitted in writing to Home Serv Delivery, LLC using the Home Serv Delivery, LLC Claim Form, no later than ten (10) days from the date of the occurrence of loss or damage. To obtain a copy of our claim form, click here or contact a Home Serv Delivery, LLC customer service representative. No lawsuit on any claim described above may be maintained against Home Serv Delivery, LLC unless commenced within one (1) year of Home Serv Delivery’s written denial of a claim, in whole or in part.
Indemnification of Home Serv Delivery
You hereby release, and agree to indemnify and hold harmless Home Serv Delivery, LLC and its officers, directors, employees and agents from any and all claims, demands, causes of action, liabilities, damages, costs and expenses, including reasonable attorneys’ fees, arising out of your use of the VIP Luggage services and/or your use of or viewing of VIPLuggageDelivery.com and its content.
Governing Law and Miscellaneous Legal Provisions
The parties understand and agree that these Terms and Conditions shall be construed under and in accordance with the laws of the state of Michigan, without regard to Michigan conflict of laws principles and statutes. These Terms and Conditions may not be changed or modified by you without the prior written consent of Home Serv Delivery, LLC. You may not assign these Terms and Conditions or any of your interests, rights or obligations under these Terms and conditions. These Terms and Conditions shall be binding on and inure to the benefit of the parties hereto and their respective heirs, executors, administrators, legal representatives, successors and assigns. In case any one or more of the provisions in these Terms and Conditions shall be held to be invalid, illegal or unenforceable for any reason, the invalidity, illegality or unenforceability of any provision shall not affect any other provision hereof, but these Terms and Conditions shall be construed as if the invalid, illegal or unenforceable provision had never been contained in the Terms and Conditions. The headings in these Terms and Conditions have been inserted for convenience only and are not to be considered when construing or interpreting the provision(s) of these Terms and Conditions. Any cause of action or claim with respect to Home Serv Delivery, LLC or the VIP Luggage program which arises out of these Terms and Conditions or otherwise must be instituted within one (1) year after the claim or cause of action has arisen or be barred.
Privacy Policy
Click here to access Home Serv Delivery’s privacy policy.